Refund & Return Policy

Last updated: March 2026

We want you to love your purchase. If something isn't right, here's how we handle returns and refunds.

1. Return Eligibility

• Return requests must be raised within 7 days of delivery
• Item must be unused, in original condition, and in original packaging
• Items damaged during use or due to customer mishandling are not eligible
• Custom/made-to-order products are not eligible for return

2. How to Raise a Return

1. Email us at info@poufsandmore.com with your order number and reason
2. Attach photos of the product and packaging
3. Our team will review and respond within 2 business days
4. If approved, we will arrange a pickup

3. Refund Process

• Refunds are processed within 5–7 business days after we receive and inspect the returned item
• Refunds are credited to the original payment method (UPI, card, bank account)
• Razorpay processing fees (if any) may be deducted

4. Damaged / Wrong Item

If you received a damaged or incorrect item, contact us within 48 hours of delivery with photos. We will replace or refund at no extra cost to you.

5. Cancellations

• Orders can be cancelled before they are packed/dispatched
• Once shipped, cancellation is not possible — please use the return process
• Prepaid order cancellations will be fully refunded

6. Non-Returnable Items

• Custom / made-to-order furniture
• Items marked as "Final Sale"
• Items returned without original packaging

7. Contact

info@poufsandmore.com
+91 76708 12029
Hyderabad, Telangana, India